Frequently Asked Questions
Your Questions, Answered with Care
At ProFinish Cleaning, transparency and trust are at the heart of everything we do. Discover how we ensure quality, reliability, and peace of mind with every cleaning service.
Our deep cleaning services target detailed sanitation and hard-to-reach areas. We use professional-grade, non-abrasive products to remove dirt, grime, and buildup without damaging surfaces. Each deep clean includes baseboards, door frames, light switches, vents, and behind/under furniture when accessible.
For most homes, we recommend scheduling a standard cleaning every two weeks to maintain a consistently fresh and healthy space. However, we also offer weekly, bi-weekly, and monthly plans depending on your lifestyle and household activity.
Standard Cleaning covers regular upkeep like dusting, vacuuming, mopping, and cleaning bathrooms and kitchen surfaces. Deep Cleaning goes further, including inside appliances, detailed bathroom scrubbing, wiping blinds, door frames, vents, and all high-touch areas.
No, our team brings all the professional cleaning supplies and equipment needed for every job. If you prefer we use your personal products (for allergies, eco-reasons, etc.), just let us know before your appointment.
Yes! All ProFinish Cleaning Co. staff are fully background-checked, insured, and bonded. We take your trust seriously and ensure that every cleaner meets our high standards for professionalism and safety.
No, you don’t need to be home. Most clients provide entry instructions, garage codes, or leave a key in a safe place. If you prefer to be home, that’s perfectly fine too — we’ll work around your schedule.
We recommend removing personal items from floors, counters, and surfaces to allow our team to clean efficiently. There’s no need to tidy up extensively — just clear clutter so we can focus on detailed cleaning.
Your satisfaction is 100% guaranteed. If anything doesn’t meet your expectations, contact us within 24 hours and we’ll send a cleaner back to fix it — no questions asked.
Yes, we do our best to send the same cleaner or cleaning team for every recurring service. This helps maintain consistency and ensures your cleaner knows your preferences.
If you cancel within 24 hours of your appointment, a $50 cancellation fee applies. Same-day cancellations or reschedules within 2 hours of your appointment are subject to a $130 fee. This ensures fair scheduling for our staff.
Pricing is based on the number of bedrooms, bathrooms, square footage, and any selected add-ons (like fridge, oven, or laundry services). You can get an instant quote directly through our online booking system.
Yes! We offer: Weekly cleaning: 20% off, Bi-weekly cleaning: 15% off, Monthly cleaning: 10% off. Recurring clients also enjoy priority booking and guaranteed time slots.
We offer both! In addition to homes, we provide professional cleaning for offices, retail stores, salons, and small commercial spaces
You can book completely online through our “Get a Quote & Book Now” page. The process takes less than a minute. You can also call or text us at (917) 655-7064 for assistance.
You can pay with cash, Zelle, debit/credit cards, or online payments through our booking system.
Yes — we specialize in all types of cleaning including move-in/out, post-renovation, and one-time deep cleaning for special events or seasonal refreshes.
No problem! We’re a pet-friendly company. Please let us know if any pets will be home or if there are special instructions (like areas to avoid or specific cleaning products you prefer).
We follow a strict ProFinish Cleaning Checklist and conduct random quality inspections to ensure every service meets our professional standards. Customer feedback is reviewed after each job to maintain high quality.
No — we believe in transparent, upfront pricing. The only additional costs would be for optional extras you choose (e.g., inside oven or fridge, carpet shampooing, etc.), all clearly listed before checkout.
We recommend booking 2–3 days in advance, but same-day appointments are sometimes available depending on our schedule. The earlier you book, the more flexibility we have to meet your preferred time.
Yes, we can use eco-friendly and non-toxic cleaning products upon request. These products are safe for children, pets, and sensitive surfaces.
Tipping isn’t required but always appreciated if you feel your cleaner did an excellent job. Typical tips range from 10–20% of the service total.
We take every precaution to prevent accidents, but if anything is damaged, we’ll notify you immediately and make it right. Our insurance covers accidental damages caused by our staff.
We close on major holidays like New Year’s Day, Thanksgiving, and Christmas. If your cleaning falls on one of these days, we’ll contact you in advance to reschedule at your convenience.
