Question 1

How do you perform deep cleaning services?

Accepted Answer

Our deep cleaning services target detailed sanitation and hard-to-reach areas. We use professional-grade, non-abrasive products to remove dirt, grime, and buildup without damaging surfaces. Each deep clean includes baseboards, door frames, light switches, vents, and behind/under furniture when accessible.

Question 2

How often should I schedule a standard cleaning?

Accepted Answer

For most homes, we recommend scheduling a standard cleaning every two weeks to maintain a consistently fresh and healthy space. However, we also offer weekly, bi-weekly, and monthly plans depending on your lifestyle and household activity.

Question 3

What’s the difference between standard and deep cleaning?

Accepted Answer

Standard Cleaning covers regular upkeep like dusting, vacuuming, mopping, and cleaning bathrooms and kitchen surfaces. Deep Cleaning goes further, including inside appliances, detailed bathroom scrubbing, wiping blinds, door frames, vents, and all high-touch areas.

Question 4

Do I need to provide any cleaning supplies or equipment?

Accepted Answer

No, our team brings all the professional cleaning supplies and equipment needed for every job. If you prefer we use your personal products (for allergies, eco-reasons, etc.), just let us know before your appointment.

Question 5

Are your cleaners background-checked and insured?

Accepted Answer

Yes! All ProFinish Cleaning Co. staff are fully background-checked, insured, and bonded. We take your trust seriously and ensure that every cleaner meets our high standards for professionalism and safety.

Question 6

Do I have to be home during the cleaning appointment?

Accepted Answer

No, you don’t need to be home. Most clients provide entry instructions, garage codes, or leave a key in a safe place. If you prefer to be home, that’s perfectly fine too — we’ll work around your schedule.

Question 7

How do I prepare my home before the cleaning team arrives?

Accepted Answer

We recommend removing personal items from floors, counters, and surfaces to allow our team to clean efficiently. There’s no need to tidy up extensively — just clear clutter so we can focus on detailed cleaning.

Question 8

What happens if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is 100% guaranteed. If anything doesn’t meet your expectations, contact us within 24 hours and we’ll send a cleaner back to fix it — no questions asked.

Question 9

Can I request the same cleaner each visit?

Accepted Answer

Yes, we do our best to send the same cleaner or cleaning team for every recurring service. This helps maintain consistency and ensures your cleaner knows your preferences.

Question 10

What is your cancellation or rescheduling policy?

Accepted Answer

If you cancel within 24 hours of your appointment, a $50 cancellation fee applies. Same-day cancellations or reschedules within 2 hours of your appointment are subject to a $130 fee. This ensures fair scheduling for our staff.

Question 11

How do you price your services?

Accepted Answer

Pricing is based on the number of bedrooms, bathrooms, square footage, and any selected add-ons (like fridge, oven, or laundry services). You can get an instant quote directly through our online booking system.

Question 12

Do you offer discounts for recurring cleanings?

Accepted Answer

Yes! We offer: Weekly cleaning: 20% off, Bi-weekly cleaning: 15% off, Monthly cleaning: 10% off. Recurring clients also enjoy priority booking and guaranteed time slots.

Question 13

Do you clean commercial properties or just residential?

Accepted Answer

We offer both! In addition to homes, we provide professional cleaning for offices, retail stores, salons, and small commercial spaces

Question 14

Can I book online or do I need to call?

Accepted Answer

You can book completely online through our “Get a Quote & Book Now” page. The process takes less than a minute. You can also call or text us at (917) 655-7064 for assistance.

Question 15

How can I pay for your services?

Accepted Answer

You can pay with cash, Zelle, debit/credit cards, or online payments through our booking system.

Question 16

Do you offer one-time, move-in/move-out, and post-construction cleaning services?

Accepted Answer

Yes — we specialize in all types of cleaning including move-in/out, post-renovation, and one-time deep cleaning for special events or seasonal refreshes.

Question 17

What if I have pets or special instructions for the cleaning team?

Accepted Answer

No problem! We’re a pet-friendly company. Please let us know if any pets will be home or if there are special instructions (like areas to avoid or specific cleaning products you prefer).

Question 18

How do you ensure quality and consistency?

Accepted Answer

We follow a strict ProFinish Cleaning Checklist and conduct random quality inspections to ensure every service meets our professional standards. Customer feedback is reviewed after each job to maintain high quality.

Question 19

Are there any hidden fees?

Accepted Answer

No — we believe in transparent, upfront pricing. The only additional costs would be for optional extras you choose (e.g., inside oven or fridge, carpet shampooing, etc.), all clearly listed before checkout.

Question 20

How far in advance should I book?

Accepted Answer

We recommend booking 2–3 days in advance, but same-day appointments are sometimes available depending on our schedule. The earlier you book, the more flexibility we have to meet your preferred time.

Question 21

Can you use eco-friendly cleaning products?

Accepted Answer

Yes, we can use eco-friendly and non-toxic cleaning products upon request. These products are safe for children, pets, and sensitive surfaces.

Question 22

Do I need to tip the cleaning team?

Accepted Answer

Tipping isn’t required but always appreciated if you feel your cleaner did an excellent job. Typical tips range from 10–20% of the service total.

Question 23

What happens if something gets damaged during cleaning?

Accepted Answer

We take every precaution to prevent accidents, but if anything is damaged, we’ll notify you immediately and make it right. Our insurance covers accidental damages caused by our staff.

Question 24

How do holidays and special events affect my cleaning schedule?

Accepted Answer

We close on major holidays like New Year’s Day, Thanksgiving, and Christmas. If your cleaning falls on one of these days, we’ll contact you in advance to reschedule at your convenience.

Frequently Asked Questions

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